We Are Here To Help
This guide aims to provide step-by-step instruction alongside your journey with Tutor Lim.
Contact us to discuss your particular requirements.
How long does it take to finish a learning program?
It depends on the tutoring program you are enrolled in, your needs, the pace at which you work through the program, and how many online sessions you choose to do each week. We’ll give you an estimated completion date at the start of your program, and update this as you progress.
When can I start my learning program?
Whenever you like. Simply drop us an enquiry online and let us know your preferred start date and time.
Can I enrol in a learning program before I’ve started studying that particular topic at school/university?
Yes. Many of our students do this to get a head start.
Can I enrol in more than one learning program at a time?
Yes. You can enrol in as many learning programs as you like.
Can I pause my learning program?
Yes, if you’re enrolled in a 1-to-1 learning program. You can do this by:
- Login into your Teachworks account.
- Contact our Student Support team on +61 480 096 922 or hello@tutorlim.com.
We are available Mon-Fri 9am to 9pm, and Sat-Sun 9am to 6pm.
You’ll be able to pause your 1-to-1 learning program free of charge if you do so at least 48 hours before your next scheduled online session. Any sessions paused with less than 48 hours’ notice will incur the full charge as outlined on our Service Fees page.
Can I end my learning program early?
Yes. You can cancel your learning program by:
- Login into your Teachworks account.
- Contact our Student Support team on +61 480 096 922 or hello@tutorlim.com.
We are available Mon-Fri 9am to 9pm, and Sat-Sun 9am to 6pm.
Please view our Service Fees page for information about refunds for cancelling your learning program.
Can I work through my learning program at my own pace?
Yes. Our 1-to-1 learning programs are designed so you can work through them with your tutor at the pace that suits you. We’ll update your estimated completion date as you progress.
How many hours a week should I spend on my learning program?
We recommend students to schedule at least one session with their tutor each week, but you can choose to do more or less each week based on what suits you.
Do you do group tutoring?
Yes, we offer small group sessions with private tutors.
What happens when my learning program ends?
You’ll have the option to progress to the next learning program that meets your needs. Our Learning Advisors will be able to help you with this.
Talk to One of Our Student Support Representatives
If you have any further questions, get in touch today and we will be happy to help.