Communication Templates

Learn About Our Communication Templates.

Get to Know Our Comms Templates

 

image There are two key communication used by our office members, when engaging with our tutors.

 


 

Student Briefs — a form of communication to share student background, school or university and specific challenges faced and/or highlighted by our students.

 

Intro Emails — an exchange of student contact details with the tutor. A template email for an introduction to be done by the tutor to our students. Introduction emails normally lead to placeholder discussion on scheduling details.

 


 

Our Student Briefs

 

Hi,

We have a new student for you!

Please do let us know if you are able to pick up this task. 


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What is your background and where do you study?
(Example) University of Melbourne 

 

In a few sentences, please describe your university problems or tell us in which subject areas or topics that you need help with:
(Example) I need help with exam preparation 

 

Please attach a copy of your work example, tutorial or assignment (if applicable): 

(Example) https://trello-attachments.s3.amazonaws.com/5a92375525c142b90d98079b/5b36e28d1990c55eb762d825/6321010c3ec32b8db2e05561fc148879/Questions(Example).pdf

 

Message (if any):

(Example) Due to the availability of the required software, the tutoring will need to occur at the UniMelb Civil Engineering Computer Lab.

 

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Subject
: Chemistry CHEM1004 (Example)
Preferred Lesson Date: 17.02.2020 (Example)
Preferred Lesson Time: 9 am (Example)
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First engagement is funded XYZ hour(s) as a trial. Similar to any other students assigned, we will need to come prepared for this session. Have a look over the course material and let me know if you can pick up this student.

 

Kind regards,

 

 

Our Intro Emails

 

Hi <Tutor’s Name>, 

We are putting your application forward! Please read this email carefully and proceed with the next steps in dropping your student an introductory email.

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Below are the student details:

John Smith
john.smith@email.com
04 1234 5678

Could we please get you to drop an introduction email with the template given below. Please cc both: hello@tutorlim.com and admin@tutorlim.com

Once the session has been confirmed, please send session details using the following format only.

Student Name: 
Subject Name: 
Session Date: 
Session Time: 
Session Location:
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Introduction Email - Template Starts
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Subject Title: Tutor Lim - Introductions | Re: [ Insert Subject Name ] Tutoring – [ Insert Tutor Name ]
Hi [ Insert Student Name ],
 
My name is [ Insert Tutor Name ], appointed tutor from Tutor Lim and I will be taking over [ Insert Subject Name ] for your session.
 
I was just writing to introduce myself, and express how I am looking forward to assisting you in your studies. The Tutor Lim Service team has briefed me on your tasks and provided me with all the necessary files/folders for the sessions.
 
However, it will still be great if you could share or let me know (directly) what topics or areas you are currently working on, as well as any challenging aspects you would like to focus on. I can then bring along any necessary examples and materials that will help the session go a lot smoother.
 
Also, please let me know about your availability so that we can schedule a session at the earliest.
 
Please feel free to email or call me with any other questions you may have, my contact number is [ Insert Mobile Number ].
 
See you soon.
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Template Ends

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Introduction Email - Template Ends
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Below are Commonly Asked Questions

 

How does payroll work?

All tutoring events and duration are recorded via Teachworks. Total hours and wages will be automatically calculated.

 

How do I get paid? and how frequently do I get paid?

Every tutoring hour you conduct will be recorded in our system. At Tutor Lim, payroll is released every fortnight. At the start of the week, after the closure of the previous fortnight. Timesheet closure usually happens on Wednesday/ Thursday. Tutors will get paid on the following Monday/ Tuesday.

 

What type of employment am I under?

It varies for all tutors. By default, you will be engaged under casual employment. Under casual employment, all tutors are classified as 'independent contractors' rather than 'employees'. For part-time or full-time employment, information will be shared during onboarding and tutors will be advised accordingly by our staff members. Employment type depends on how active you are within the organisation.

 

If I am put on trial, do I still get paid for my first lesson?

Yes! As long as you passed your trial session, the hours conducted will be included in the first time payroll.

 

How do I qualify as a tutor?

To qualify as a tutor, you will have to go through all onboarding steps.

 

What if I fail my first trial lesson?

If you fail your first trial lesson with your appointed student, you will not be accepted into the community. Depending on the scenario, you may be given a second opportunity (To evaluate case-to-case). The candidate who is unsuccessful in his/ her first trial usually fails to complete one (or more) of the following items:

1. Fail to create rapport with the student.
2. Fail to come prepared for the lesson.
3. Fail to deliver the lesson or unable to answer any questions being asked by the student during the lesson.