Step-by-Step Guide to Transferring Credit to Another Subject.
Introduction
Transferring credit to another subject provides flexibility and the opportunity to optimize your learning experience. This knowledge article will walk you through the step-by-step process of transferring tutoring credit to another subject within Tutor Lim's system.
Step 1: Contact Our Support Team
Reach out to our support team via email, phone, or our student support ticket portal here and provide your account information, including the booking ID. Specify the subject from which you want to transfer the credit and the subject to which you want to transfer it.
Step 2: Verification Process
Our support team will verify the details provided and may request additional information to ensure a smooth transfer. This step maintains the accuracy and integrity of the credit transfer process.
Step 3: Credit Transfer Confirmation
Once the verification process is complete, our support team will confirm the successful transfer of credit to the designated subject. You will receive an email notification with the transfer details and the updated credit balance for the new nominated subject.
Step 4: Utilising Transferred Credit
The transferred credit will be available for use in the new subject. When scheduling tutoring sessions for the new subject, our system will automatically deduct the appropriate amount of credit from your account balance.
Step 5: Monitoring Credit Balance
Manage your credit balance for each subject through your Tutor Lim account. This helps you effectively track and make informed decisions about credit usage. To learn more about checking your remaining hours, click here here.
Custom/Discounted Package Deals
For Custom/Discounted Deal, falls under the Prepaid bundle category. Please note that your hours are non-refundable for cash but can be transferred as credit for later use or to another student.
Custom Programme
For Programme-type learning, our team has invested significant time in preparing your course programme, including materials and handouts. We understand your desire to change subjects; however, it's important to note that your hours are (1) non-refundable and (2) non-transferable as per our company policy. This policy applies specifically to university bachelor, master, PhD, and industry training programs.
Credit Transfer Fee
An administrative fee will be charged for subject changes or credit transfers to another student.
- For PAYG engagements, we will seek an additional payment of 1 tutoring hour.
- For Prepaid Bundles or Group Learning, 1 tutoring hour will be deducted from the package.
Tutoring Credits
- Transferred credits are non-refundable and cannot be converted into cash.
- The transferred credits remain valid for the same duration as the original credits from the initial account.
- It is the responsibility of the existing/ receiving student to manage and utilise the transferred credits effectively.
Conclusion
By following this guide, you can easily transfer tutoring credit between subjects, enhancing flexibility and customisation in your learning journey. If you have any questions or require further assistance, please don't hesitate to reach out to our service team. At Tutor Lim, we are dedicated to providing a seamless experience and supporting your academic growth.